Ordering Policy

BlackPawMedia Ordering Policies

We’re a small company and we act like one.  To us that means, we really try to answer your questions:

Is the site secure?

Yes; you don’t even have to trust us.  We use PayPal exclusively, so all of your transactions are handled by them.

How do I place my order?

Use the add to cart button below each item.  This will add it to the shopping cart on the sidebar.  From there, you can press checkout.  Since we use PayPal to handle our payment process, you will then be transferred over to them, take care of paying us, and then they will send you back to us.  If you have a question or concern about this, email frank@blackpawmedia.com

How do I pay for my order?

We use PayPal, so whatever they handle works for us.  They also handle credit cards for those of you that are interested.

How do I check my order status?

I’ll send you email confirming your shipment.  If you have a question, email me at frank@blackpawmedia.com

How do I cancel my order?

If we haven’t shipped it yet, you can cancel your order and we’ll refund the full amount.  Please be advised that we try to ship as fast as possible (as a service to our customers).  See shipping on our return policies.

How can I add items to my order?

For US customers, this doesn’t really matter.  All orders are include FREE SHIPPING, so whether you make 1 order or 100 orders, you’ll be charged the same (ZERO).  If you are an international customer, then it’s $5 per order.  If you make 3 orders, then it’s $15 dollars, because it really does cost us that much more to ship internationally.  If you have a question, email me at frank@blackpawmedia.com

How do I become a vendor?

That’s great, now we can be friends!  If you’re a store that wants to carry our products, please contact me at frank@blackpawmedia.com and we’ll discuss volume pricing.

Can I stop by your business and buy stuff?

Heck no — We’re so small that in addition to actually answering our email, we also are frequently out of the office.  The absolute best way to contact us is via email (frank@blackpawmedia.com).

Do you actually respond to email?

Yes, we actually do respond.  Nothing is worse than sending off a lone “message in a bottle” email requesting help and having it go into the black hole of despair.  We’re not like that.  Test us out by saying “hi” to frank@blackpawmedia.com.  As long as you don’t spam us, we’ll reply.

This entry was posted in Policies. Bookmark the permalink.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>